---
title: Frequently Asked Questions and Answers about Stokkee Services
description: Read our most frequently Asked Questions and Answers about Stokkee and clear all your doubts about our services and chemical products. FAQs to help you!
---

[![stokkee-logo-navbar-black](https://info.bluesun-international.com/hubfs/stokkee-logo-navbar-black.svg) 

](https://www.stokkee.com?hsLang=en)

[Log in](https://app.stokkee.com/login) [Start free trial](https://app.stokkee.com/user/signup) [Es](https://www.stokkee.com/es/?hsLang=es)

close [Log in](https://app.stokkee.com/login)

[Free trial](https://app.stokkee.com/user/signup)

menu

## Find answers about all your questions about Stokkee

#### We have gathered the frequently asked questions about Stokkee and answered them to help you.

How does Stokkee work?keyboard_arrow_down

Look for the ingredients you are looking to buy or sell. Stokkee displays real-time inventory availability and demand.

[Click to see how easy is to buy and sell a product in Stokkee](https://www.youtube.com/watch?v=oXLdfYH9S8A)

How do I update my inventory?keyboard_arrow_down

Follow the steps shown in the video or reach out to us at help@stokkee.com. Keep your inventory up-to-date to avoid missing out on potential sales.

[Click to see how easy is to buy and sell a product in Stokkee](https://www.youtube.com/watch?v=bjVRzGJWSyA)

How to buy chemicals online with Stokkee?keyboard_arrow_down

Enter the chemical name in the search box. Stokkee will show you who has them in stock and where are they located.

[Click to see how to buy chemicals online with Stokkee](https://www.youtube.com/watch?v=w_8f-F9nvRE)

How to sell chemicals online with Stokkee?keyboard_arrow_down

Create an account, list your ingredients, and connect with potential buyers through our Matchmaking service. Set your pricing, MOQ, and order preferences easily.

[Click to see how to sell chemicals online with Stokkee](https://www.youtube.com/watch?v=ZN2iL95ElGw)

 

How to request samples online of chemical products?keyboard_arrow_down

Once you find the required ingredient, click on "Sample" and include a short message. The supplier will be notified to process your request.

[Click to see how to request samples online of chemical products](https://www.youtube.com/watch?v=GbdW9rSXYvw)

How to create an account as a buyer or seller in Stokkee?keyboard_arrow_down

Click on 'Register' and within minutes, you can start buying and selling ingredients.

[Click to see how to create an account as a buyer or seller in Stokkee](https://www.youtube.com/watch?v=Vh_xn0_xFJ8)

How do I access technical information of products (TDS, SDS,...)?keyboard_arrow_down

If the supplier has provided technical information you can easily access it directly from the search results.

[Click to see how to download it, and learn how to upload it](https://www.youtube.com/watch?v=PLSHWOl-hH4)

Are Stokkee products compliant with the REACH regulation?keyboard_arrow_down

Although the majority of our sellers are internationally renowned companies, for specific compliance inquiries, it's advisable to reach out directly to the suppliers to ensure their products meet your specific requirements.

What payment methods does Stokkee accept?keyboard_arrow_down

Easily send and receive payments through Stripe, Veem, Paypal, or by registering a credit card.

When I receive the order confirmation email, what information will it contain?keyboard_arrow_down

The order confirmation will contain information regarding the chemical name, quantity, and price.

When will I receive my order from Stokkee?keyboard_arrow_down

If the order ships directly from the supplier, lead times will rely on seller's policy. Some sellers use Stokkee warehousing services; in those cases, orders are shipped 24-48h after release is provided. The exact time to receive the order will be based on the carrier, custom processes for international shipments (if applies) and distance from origin to destination.

How to ship my products internationally with Stokkee?keyboard_arrow_down

As with any B2B transaction, ocean, land, and air shipments may be valid options for shipping materials.

What are the terms and conditions of the sale of Stokkee?keyboard_arrow_down

Terms are specific for each seller. Always ask for their terms and conditions policies.

What's the return policy of Stokkee?keyboard_arrow_down

Return policies are specific for each seller. Always ask for their terms and conditions policies.

## Do you have more questions or doubts? Contact us and we will help you!

[Contact us](https://www.stokkee.com/contact?hsLang=en)

Language

![stokkee-logo-white](https://info.bluesun-international.com/hubfs/stokkee-logo-white.svg "stokkee-logo-white")